Permanent, PART-TIME

Jewellery Consultant 

February Start | Wednesday - Saturday 9 - 4pm

Role Overview

The Jewellery Consultant at She Fine Jewellery is a central, client-facing role responsible for guiding clients through the bespoke journey with care, expertise, and confidence. You will manage in-store consultations, source diamonds and gemstones, oversee the design process, and maintain clear and thoughtful communication with clients from beginning to end. Internally, you will provide insights on how we can continually refine and elevate our client experience. You will also remain actively engaged in the jewellery industry — staying inspired, pursuing market knowledge, and contributing ideas for new designs and offerings.

All training will be provided in-house, and additional external or speciality training is available to support your growth and deepen your expertise. This role is ideal for someone warm, organised, creative, and genuinely invested in helping clients bring meaningful pieces to life.

This is an exciting opportunity for someone ambitious, service-drive, and deeply passionate about fine jewellery. There is no limit to how far this role can grow in responsibility, creativity and earning potential. 

Key Responsibilities

Client Experience & Consultation

• Guide clients through in-store appointments with a calm, warm, and knowledgeable approach.
• Manage the client journey from first contact to final collection, ensuring excellent communication throughout.
• Source diamonds and coloured gemstones that meet client specifications and brand standards.
• Present design options and assist clients in making confident, informed decisions.
• Gather client details, notes, and specifications and ensure all information is accurately transferred into Asana.

Design Management

• Oversee the design process from concept to completion. 
• Liaise with CAD designers, jewellers, and suppliers to ensure accuracy and timely progress.
• Review designs and provide feedback before presenting them to clients.
• Track each project’s progress and ensure all internal team members have the required details and materials.

Client Communication & Service Excellence

• Maintain thoughtful, timely communication with clients across email, phone, and in-person appointments.
• Provide suggestions and identify opportunities to improve internal workflows and the overall client experience.
• Follow up on quotes, approvals, deposits, and appointment scheduling.
• Prepare clients for each stage of the process, ensuring clarity and smooth movement through the timeline.

Industry Engagement & Creative Development

• Actively immerse yourself in the fine jewellery industry through ongoing learning, trend awareness, and market observation.
• Assist in developing new design concepts and contribute ideas based on client preferences and industry insights.
• Support photoshoots, new product launches, and studio creative projects where relevant.

Key Skills 

• High level of self-awareness, emotional intelligence, and professionalism
• Warm and confident client communication skills across in-person, email, and phone interactions
• Strong ability to guide clients through decision-making with clarity and empathy
• Exceptional organisational skills and attention to detail
• Ability to manage multiple bespoke projects at once while maintaining accuracy
• Creative thinker with an eye for design, aesthetics, and emerging trends
• Proactive problem-solving and the ability to anticipate client needs
• Commitment to upholding a harmonious, supportive, and respectful working environment
• Ability to work autonomously while contributing positively to a small team
  
  

Desired Experience

• Minimum of 3 years in a customer management or client liaison role (e.g., luxury retail, events, or similar relationship-focused environment)
• Preferably new to the jewellery industry — we provide full in-house training and welcome fresh perspectives
• Experience managing high-value or emotionally significant client purchases is advantageous but not essential
• Comfortable with administrative tasks, scheduling, and digital tools (email, calendars, CRM/Asana, etc.)
• A genuine interest in design, craft, luxury products, or the bespoke process

Why Join Us?

We’re not aiming to be the biggest, but we are committed to being the best at what we do. Our goal is to deliver high-quality, beautifully crafted jewellery and create experiences that bring joy to our clients—and that starts with our team.

We believe in:

• Flexible, remote work so you can integrate work with life.
• Open communication and trust.
• Celebrating milestones (big and small).
• Supporting each other to grow and succeed.

Ready to apply?

If this sounds like your kind of role and culture, we’d love to hear from you. Please email your CV and a short intro about yourself to careers@shefinejewellery.com. We will be in touch. Please note that we will contact shortlisted candidates directly—no need to reach out to us.